Call Recording

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Simplified, Affordable Call Recording

Whether you are recording calls for agent performance improvement, dispute resolution, liability or compliance, QA is the perfect solution.

QA includes:

Voice recording
Screen recording
Agent evaluations
Reporting and analytics

Features:

Easily find, play, sort, review, and evaluate recordings from your desktop
Integrates with all major PBX/ACD systems
Supports single or multi-site installations
PCI-compliant to protect sensitive data
Proven technology scales from 4-1,000 users
Save and email recordings in standard file formats

QA is part of TDI’s Liberation suite, a complete contact center solution that includes telephony integration, intelligent scripting, campaign and contact management capabilities.

Contact Us

888.866.2538 x 300