Dialog Management:
Liberation’s dialog management capabilities, DialogGuide and DialogWizard, make sure that agents have the information they need when they need it most.
Liberation’s DialogGuide scripts encapsulate workflow, call control, dialog requirements, key offer details, and a knowledge base for every call your agent makes or accepts.
Liberation’s DialogWizard, an object-oriented design tool, merges call scripting with external data sources to create customized DialogGuides for both incoming and outgoing campaigns.
