You know your customers better than anyone else does. And Liberation’s intuitive DialogWizard helps you pass that knowledge on to your agents with customized DialogGuide scripts for your specialized incoming and outgoing customer campaigns.
DialogWizard, an object-oriented design tool, merges call scripting with external data sources to make script creation simple. While other design tools require the application designer to use a programming language such as Visual Basic, DialogWizard requires no programming at all – making it ideal for even the least technical of users.
DialogWizard walks you through dialog structure creation – and the design layout looks just like an actual DialogGuide, so the designer sees exactly what the agent will see. If more than a few scripts share the same basic structure, DialogWizard lets you save the design as a template, so you can use it as the starting point for new DialogGuides.
DialogWizard also uses advanced programmable logic to incorporate your individual rules into DialogGuide scripts, so agents are directed to appropriate procedures and instructions. These rules can be programmed to respond according to historic information or information gathered during real-time customer interaction.
- Cut campaign development costs and the time associated with campaign maintenance by providing a consistent, intuitive, and easy-to-use interface to create, modify, and test DialogGuide scripts
- Reduce IT dependency by allowing marketing managers and campaign administrators to create their own DialogGuide scripts
- Conduct testing with the push of a button, without loading the application into an active campaign
- Facilitate rapid deployment – apply changes made to DialogGuide scripts immediately, even to currently executed DialogGuides, without campaign downtime
