When your overall solution demands that the power of the Liberation Platform be coupled with other third-party interfaces or applications, Liberation’s open, standards-based architecture uses Application Programming Interfaces (APIs) to make sure you get the best of both worlds.
TDI’s adherence to industry standards and expert employment of APIs delivers a solution that is fully scalable and easily integrated with a wide range of third-party systems, making it possible to interact smoothly with other call-center technologies such as the following:
- ACD/PBX systems for campaign blending, including Avaya, Aspect, Inter-Tel, Siemens, and Nortel
- Quality monitoring and logging solutions from Witness, Verint, NICE, and Cacti
- Custom business applications such as ICVerify, Authorize.net, and TeleBlock
- Database reads/writes through MS-SQL, ODBC-complaint and XML-SOAP interfaces, MS Message Queuing, IBM, HP, and DEC interfaces
The result is a sophisticated solution capable of handling a broad scope of incoming and outgoing communications – your comprehensive key to a blended contact center.
