Are you looking for a new opportunity, a new challenge? Do you want to be a part of a company that fosters innovation and creativity in a dynamic yet relaxed business environment? Are you the talented, motivated team player we’re looking for? For more than 25 years, TDI has established a solid reputation in the technology industry. We attribute that success to the commitment, talent and expertise of our team members. We take pride in our product -- and our people -- and it shows.
We are located nationwide and offer competitive salary, a casual dress code, a dynamic and relaxed development environment with flexible work hours, generous group benefits including medical, dental, life, disability, 401(k), tuition reimbursement, and an employee referral program. We even offer insurance for your pets!!
Product Support Technician
We are looking for an experienced Product Support Technician for an immediate opportunity at our office in Scottsdale! This person will be responsible for providing excellent customer service and software product support by phone and email for our customers. This motivated and multi-talented individual will answer and research customer issues and follow up with solutions and progress, and will document in ticket tracking system.
Essential Duties and Responsibilities
- The Technician will:
- Answer questions and resolve issues regarding:
- Client and Server hardware
- Windows Operating system
- Dialogic Computer Telephony boards and software
- Company-proprietary system and application software
- Digital Voice Recording hardware and software, and reporting software.
- Research answers for more complicated software related issues
- Follow up with customer regarding solutions and progress
- Document customer issues resolution in ticket tracking system
- Working knowledge of a variety of computer hardware, software and network systems
- Ability to communicate effectively, verbal and written
- Ability to analyze issues and solve problems via phone and email
- Efficient in computer operations and troubleshooting
- Ability to manage multiple projects and ability to adapt quickly to changes
- Ability to work and/or be on call after hours and weekends
Preferred Skills
- A technical interview demonstrating knowledge may be required:
- Microsoft SQL server database
- Comfortable with Enterprise Manager and Query Analyzer
- Able to create and troubleshoot SQL queries, DTS Packages, and jobs
- Knowledge of basic backup options in SQL
- Telephony and Computer Telephony
- Basic knowledge of voice T1 technology
- Able to verify basic T1 issues
- Microsoft Operating Systems
- Able to troubleshoot network issues
- Comfortable with installing software and configuring settings
- Experience: One to two years related work experience in technical customer support.
- Education Expected: Associates degree in computer science, or equivalent job experience/training.
- Must live in daily commutable distance to North Scottsdale, Arizona.
This position reports directly to the Customer Service Manager.
We are located in beautiful North Scottsdale and offer a competitive compensation package that includes generous group benefits, including medical, dental, vision, HSA, FSA, disability, life and AD&D insurance, 401(k), paid-time off, tuition reimbursement, employee referral program, flexible hours, comfortable dress code, and we even offer insurance for your pets!
We are always interested in meeting talented individuals who have a desire to excel! If you are a self-starter and want to be part of a winning team, send your resume to hr@TDIinc.com or fax to 480-515-7407. Salary will be based on skills and experience.
