Let Liberation save you time and money – Automate your processes!
Although certain elements of your business process might always require agent interaction, TDI’s Liberation Platform tools are designed to streamline your labor-intensive, repetitive processes so you can save time and money by decreasing manual tasks and increasing agent performance – reducing order processing time and diminishing the risk of cancelled orders.
- DialogGuides validate data entry
- Prompt agents for missing or incorrect order information while still connected to the customer
- Verify credit card numbers, lessening simple errors caused by transposed or missing numbers
- Keep agent/customer interaction concise and professional – improving your bottom line as agents spend less time on individual calls or trying to call customers back to resolve order issues
- VoiceAgent automatically dials regularly scheduled unattended campaigns, so your agents are free to process live calls
- E-Mail Agent sends automatic e-mails for installation confirmations, delivery confirmations, appointment reminders, start verification dates and times, and past-due reminders
- ReportWizard collects and distributes essential business data nightly for the master reporting server for corporate-wide reporting, Excel spreadsheets, commission and time-card reports, appointment schedules, and daily activity reports
- CampaignRouting automatically moves records through your business process, resetting previously called records, archiving penetrated lists, and exporting completed transactions
TDI knows that the fewer repetitive processes your agents have to perform every day, the more time they spend satisfying customer requirements and processing successful order requests!
