"With topics such as customer satisfaction and revenue growth key concerns for many contact center organizations, providing agents with timely, appropriate training to improve their performance has never been more important. However, to do so successfully requires more than just the delivery of generic training materials to all agents. It requires the right training to be delivered to the right agent at the right time, by an automated, workflow driven system that identifies needs, manages delivery and tracks effectiveness."
"TDI is ahead of the curve in an area of great importance to contact centers today - customer data security. The Federal Trade Commission estimated that fraud from identity theft tallied $52.6 billion in 2004, or almost $200 for every man, woman, and child. The payment card industry is concerned about agent access to private customer information. With its extensive experience in transactional environments TDI understands how to protect sensitive information through encryption and other means. They are the only contact center vendor with VISA certification for Best Practices."
"TDI delivers a unique combination of applications to sales-oriented contact centers, including an inside sales desktop integrated with TDI’s dialer and campaign management tools. Combined with TDI's workforce optimization solutions, quality assurance and recording, and twenty-five years of experience, TDI has what it takes to make their customers successful and give sales management the tools to enhance performance."
